Once a return request is approved, we will set up the product's reverse shipment. After the request has been approved, reverse pickup occurs within a few days. The original packaging and tags should be kept on the returned item.

Please contact us at info@fashionsspotlight.com if there is a time crunch so we can look into the options for rushing your order.

Sorry for the inconvenience! It is, unfortunately, impossible to refund orders other than at the original point of purchase. You may need to contact your bank for instructions on rerouting the funds.

No, Choosing an exchange does not reserve stock immediately, and it's possible that the item(s) requested won't be available after the exchange is processed. In this case, you will receive a refund to your original payment method, and we will confirm this by email.

Our system automatically combines your order if you place an order on the same day and ship it to the same address. It is important to note that our team cannot manually combine orders, and shipping fees for orders combined by our system cannot be refunded.

The majority of our products ship within 5-7 BUSINESS days (business days exclude weekends and holidays). Shipping confirmations with tracking numbers will be emailed once your order has shipped.

Yes! Let us know your order number, original email address, and updated email address so we can make the changes. Our system will resend your order confirmation and/or shipping confirmation emails as soon as your email address has been updated.